![]() Successful customer service experience in public library work or related field is desired. Ability to stoop and reach well enough to retrieve materials from the shelves.īachelor’s degree from an accredited college.Ability to provide outstanding customer service.Ability to establish and maintain effective relationships with others.Ability to adapt to a variety of work environments and changing schedules.Ability to keep records and files and compile reports.Skill in interpreting library resources and services to the public.Skill in using current library technology and automated systems.Knowledge of general clerical methods and procedures.Knowledge of a broad range of reference and readers' advisory materials.Knowledge of library policies and procedures.Sufficient mobility, with or without reasonable accommodation, to be able to transport materials and equipment.Sufficient manual dexterity, with or without reasonable accommodation, to be able to access relevant library materials and operate a keyboard.Sufficient vision, with or without reasonable accommodation, to be able to produce and review a wide variety of reports and related materials in both electronic and hard copy form.Sufficient clarity of speech and hearing, with or without reasonable accommodation, to be able to communicate effectively.Substitutes as lead for story times, teen programs, and adult programs.Works in a variety of locations on an on-call schedule.Manages interactions with customers with tact and diplomacy.Checks out and receives library materials.Trains patrons in use of online catalog and various databases.Answers information and readers' advisory questions.Provides exemplary customer service to library patrons.Must be available for weekday daytime, evening, and weekend hours. Does related professional and clerical work as required. Under general direction, provides information and readers' advisory services in a variety of library locations as needed. Position Title: Professional Substitute. ![]()
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